FAQ's & Answers
Nicotine & DIY
How do I dilute higher strength NicBase to make e-Juice?
There is a mathematical formula which is ((TS/SS)*BS)) or ((Target Strength / Starting Strength) * Bottle Size))
This formula will give you the number of mL needed of the starting strength NicBase to use in your bottle to achieve the final mg/mL you are looking for. A thorough explanation and a step-by-step guide can be found here: Making e-Juice with Flavoring & Higher Strength NicBase Liquid Nicotine
What is the difference between Propylene Glycol (PG) & Vegetable Glycerin (VG)
The simplest answer is: VG is thick, sweet and smoother when it comes to vaping. PG is thinner (like water), un-sweet and adds a bit of harshness (Throat Hit) to vaping as well as is the best carrier for flavoring.
A longer comparative explanation can be found here: Propylene Glycol or Vegetable Glycerin for e-Juice. What's the Difference?
Can I just vape the flavoring?
Uh, no! Seriously... no! Although the flavors are based in Propylene Glycol (PG) and PG is used in e-Juice, the concentration of flavoring is much too high to be used as an e-Liquid on its own. Think of it like getting a fountain soda where the syrup and water are mixed as it is dispensed into the cup. There is very little syrup in comparison to water. This is because the syrup is concentrated and is using the larger volume of water to dilute it to the proper strength to taste as it was intended.
If you were to barely press the dispensing arm and fill your cup with syrup, when you drank it you would NOT like it; nobody would. The same goes for concentrated flavorings. In the example above, even if you used 1/4 cup of syrup it would taste similar to what you wanted but not entirely because there is too much syrup in the mixture.
Do-it-yourself (DIY) e-liquid making is the same process. You can use too much flavoring even in your juice and you will know that when you start losing subtle notes of the flavor.
You only carry straight PG, VG or 50/50 Blends. Can i get a custom blend?
Straight PG, VG and a 50/50 (PG/VG) blend are the top most common mixtures for NicBase. You can always request a different *ratio during your checkout process by specifying the product (especially if you have more than one) you want modified. For example, if you wanted a 20/80 (PG/VG) blend on 100mg NicBase then you would choose any base when adding it to your cart and during checkout would say something like "Please mix my 100mg/mL 1L NicBase @ 20/80 (PG/VG)." Specifying the size is only necessary if you have more than one NicBase.
Please note, that if you simply say "Please mix my NicBase at 80/20" we have a few problems.
1. If you have more than one NicBase in the cart, it will all get modified to 80/20
2. Since you did not specify (PG/VG) then we always assume PG is the first number so you would end up with 80/20 (PG/VG) when you might have meant 80 VG / 20 PG.
We try to always contact you if your request is ambiguous, but sometimes they can be interpreted in a way you didn't intend. Please just be specific when requesting custom blends.
* We will only blend down to 5's. Do not request 72/28 (PG/VG) as this type of request will be ignored and your order put on hold until we can contact you.
What does a basic e-juice DIY recipe look like?
There are many, many ways to make e-juice. In its simplest form, you can add flavoring to the NicBase and warm it then shake it. Here is an example of a single flavor e-Juice at 10% flavoring for a 20/80 (PG/VG) base ratio in a 30mL bottle.
03.0mL Watermelon Flavor
03.0mL Propylene Glycol (PG) Plain (No Nicotine)
24.0mL 6mg/mL NicBase Nicotine w/VG Carrier Base
This recipe works because Flavoring is PG based and counts as PG in your recipe. Adding the flavoring and the PG together you have 6.0mL which is 20% of the 30mL bottle which satisfies the 20% (PG) side of the 20/80 requirement.
The Nicotine is VG based and 24.0mL is 80% of the 30mL bottle which then satisfies the 80% (VG) requirement.
If you want more Flavoring then reduce the PG by the same amount you increase the flavoring. To use less flavoring, reverse it and add PG to the amount of flavoring you are removing.
If you always balance your e-juice by calculating each side of the equation, then you can easily make 30/70, 20/80, 40/60... just remember that Flavoring is counted with the PG on whichever side of the equation you use.
How long does it take to process orders?
All orders are processed in the order they are received. Generally, we ship orders placed before 5pm M-F (excluding holidays and weekends) the next business day.
This means that if you place your order on the weekend or holiday when we are closed it is the same as placing it on the next business day we are open and it would be expected to ship by the following business day. For example, place your order anytime on Saturday, it is received on Monday and would be expected to ship by Tuesday.
When will I get my order?
We offer several different shipping options and each one has its advantages. USPS First Class mail is the cheapest but also the slowest and generally runs about 1 day behind USPS Priority Mail. USPS only estimates delivery dates and they are not guaranteed. However, most First Class mail delivers in 3-5 business days after the shipping date and USPS Priority delivers in 1-3 business days after the shipping date.
This means if you order on Monday and the order ships on Tuesday you would get it Thursday if your estimated date is 2-Day USPS. The day the carrier picks up does not count in the estimated delivery date.
My order shipped. Why is there no tracking updates?
This usually indicates the carrier has not taken possession of the package. We continuously ship orders, even after the carrier arrives. All orders processed after the carrier arrives leaves with them the next business day.
When you receive your tracking email and your shipment notification, it is only an indicator that your order was confirmed, picked, packaged and the shipping label created. We have no control over what times the USPS arrives and it is random every day. UPS on the other hand consistently arrives around 4:00pm EST to 5:00pm EST.
I paid for a higher shipping method but my order didn't process faster.
Choosing a more expensive shipping option does not affect our processing times. It only ensures your package moves faster inside the carriers network.
If you order on Monday before 5pm and choose Next-Day Air by UPS, your order will still be expected to ship on Tuesday (depending where it falls in the queue) and you would get it on Wednesday (the next business day.)
Sometimes, we get ahead in the queue and that same order (or any order) can ship the same business day. This is only an indicator that the order queue is low due to the orders ahead of yours being simpler, smaller, and faster to process. If your order ships the same day, please do not use it as a gauge as to when to place your orders. You should always allow 3-5 days to receive your order due to complications with the carriers and delays they can cause.
Can i get faster processing?
Not yet but we are working on an "Rush Processing" option for those that end up needing same-day processing. Rush processing will bump your order in the queue to the top provided it is placed early enough to meet the cut-off. Most rush processing orders usually require expedited shipping so there will have to be enough time to process the order and package it so that UPS can take possession of it by 4:30pm EST. This means the cut-off is expected to be 1:00 - 2:00pm EST.
We will send an email notification when this feature is available. Until then, please feel free to call us and check if we have time to get it out based on the current queue.
Has my order shipped? Where is my tracking number?
Immediately when your order ships in our system (tracking label created) our shipping system will send an email with the tracking number of the carrier to the email address you used to place your order. Not receiving the order shipment/tracking notification or update to the order as complete is usually due to a few things.
1. Is your email correct?
Sometimes we get bad emails due to typos. You will know this if you placed an order then can't log into your account as you might have made a mistake in your order. To resolve this, please give us a call so we can look up your account and correct your email then resend the notifications.
2. Did you use a fake email?
We get it, you don't want a lot of emails so maybe you created a fake email address when you ordered. Unfortunately, we can't do anything to fix this other than to update your email for you after you call us. The notification will send the emails to whatever email you used to create your account.
2. If your email is valid and you get other mail there, then check your spam/junk folder.
Some email providers have overly aggressive filters which will throw your tracking notification in the spam box. To resolve this, find the email in your junk folder and mark as not spam, add our sending email to your contacts or add it to your white/approved list (depending on the mail system you are using.)
Why was my order refunded?
There are many reasons this can happen.
- Usually it is because there is incorrect information in the address of the order and our attempts to contact the customer via email or phone/text go unanswered. In this situation, we simply cannot ship the order because the order address is not able to be validated by the USPS database and as such will get returned if shipped, resulting in a bad customer experience as well as loss of funds for the shipping service.
- It is also possible that the order details did not pass our fraud software checks. This does not mean we think you are trying to be fraudulent, it simply means that the information in the order did not pass the software used to guarantee the order in the event of a bad transaction.
We do not ship any order that is not guaranteed and rely on the software to mitigate the risks of fraudulent orders.
Sometimes, there are orders flagged when they shouldn't be but that is usually related to using VPN or public wifi while placing the order. Fraudsters place orders on those networks then when legitimate customers use VPN or public wi-fi they get flagged because they end up using the same IP addresses.
If your order was flagged and refunded, try to reorder using a direct connection to our site. Each order connection is encrypted using SHA-256 with RSA Encryption and we do not retain any credit card information other than the last 4 digits of the card. When placing the order details, please use as much real, identifiable information as possible on each order (real email with age not a new hotmail, real contact phone number, etc.) as it helps if we need to contact you and will help approve any orders that may have only one piece of disqualifying information like a known bad IP address. Correct, true details help our software properly evaluate the order.
Our policy is to only process and ship order that have had their data verified and confirmed.
Why is my order shipment delayed?
We strive to process all orders placed before 5:00 pm (Monday - Friday) by the next business day. However, bad order details will cause this to be delayed while we correct the data or have to wait for a reply.
The number one issue is auto-fill. Please, double-check your address and apartment numbers if using auto-fill from your browser or app. If your address is right but you do not include your apartment number (and suite # for business customers), we will have to contact you before shipping to ensure delivery.
Please make sure your phone number is correct. We will not call you needlessly, but using a fake phone number means we have no way to contact you in order to complete your order processing which will result in the order being cancelled.